Shipping policy

Shipping & Delivery Policy

Last updated:31/08/2026

This Shipping & Delivery Policy applies to orders placed through qiorah.com.

1. Order Processing

Orders are normally processed within 1–3 business days, excluding weekends and public holidays.

Order processing and delivery are separate periods. During product launches, promotions, or unusually high demand, processing may take longer.

2. Estimated Delivery

For orders delivered within the United States, estimated delivery is normally:

• Processing: 1–3 business days.
• Transit after dispatch: 7–15 business days.
• Total estimated time: approximately 8–18 business days.

These are estimates, not guaranteed delivery dates. Remote destinations and carrier or customs disruptions may require additional time.

Only advertise these estimates if your actual fulfillment method can reasonably meet them.

3. Tracking

When tracking becomes available, a shipping confirmation email will be sent to the email address provided at checkout.

Tracking information may require 2–5 business days after dispatch to begin showing updates. A temporary lack of tracking updates does not necessarily mean the parcel has stopped moving.

4. International Fulfillment

To improve product availability and delivery coverage, orders may be processed or dispatched by one of our international fulfillment partners.

Depending on the destination and fulfillment location, a shipment may pass through customs or be transferred between different carriers before final delivery.

5. Delays

Delivery can be affected by:

• Carrier congestion or operational delays.
• Customs inspections.
• Severe weather or natural events.
• Public holidays and peak shopping periods.
• Incorrect or incomplete delivery information.
• Events outside our reasonable control.

If we learn that we cannot dispatch an order within the promised time, we will notify the customer and provide the option to accept the revised timing or cancel the unshipped order for a refund.

6. Address Accuracy

Customers must provide a complete and accurate shipping address.

Contact contact@qiorah.com immediately if an address needs correction. We cannot guarantee changes after order processing begins.

QIORAH is not responsible for delivery failure caused by an incorrect or incomplete address supplied by the customer. Additional delivery costs may apply where permitted by law.

7. Marked as Delivered but Not Received

If tracking shows “delivered” but the parcel cannot be located:

• Check the property, mailbox, reception area, and safe locations.
• Ask household members or neighbors.
• Contact the delivery carrier.
• Contact us at contact@qiorah.com if the parcel remains missing.

We will assist with a carrier investigation. A delivered tracking status does not automatically determine the result of a claim.

8. Lost or Damaged Shipments

For damaged deliveries, preserve the packaging and send photographs of the parcel, shipping label, and product to contact@qiorah.com.

After investigation, we will provide an appropriate remedy when the shipment is confirmed lost or damaged.

9. Customs, Taxes, and Duties

Any taxes, duties, or import charges will be handled as shown at checkout or as required by the destination’s laws. Customers are responsible for charges clearly disclosed as their responsibility before purchase.

10. Contact

For shipping questions, contact:

contact@qiorah.com
QIORAH
https://qiorah.com