Refund policy

Refund & Return Policy

Last updated: 31/08/2026

We want you to be satisfied with your QIORAH purchase. Please review the conditions below before requesting a return.

1. Return Period

You may request a return within 30 days after the date your order is marked as delivered.

To be eligible, the product must be:

• Unused and in its original condition.
• Complete with all accessories, instructions, and original packaging.
• Free from damage, stains, odors, wear, or signs of use.
• Accompanied by proof of purchase.

For hygiene and safety reasons, a product that has been used directly on the body may not be eligible for a change-of-mind return, except where it is defective or where applicable law provides otherwise.

2. Return Authorization Required

Contact contact@qiorah.com before returning anything. Include:

• Your order number.
• The reason for the return.
• Photographs or video if the product is damaged, defective, incorrect, or incomplete.

If the return is approved, we will provide the correct return address and instructions.

Do not send a return to the address printed on the original parcel. Unauthorized returns or returns sent to an incorrect address may not be accepted or refunded.

3. Change-of-Mind Returns

For approved change-of-mind returns, the customer is responsible for return shipping costs. Original shipping charges are non-refundable unless required by law.

We recommend using a tracked shipping service. We are not responsible for returns lost during return transportation.

4. Damaged, Defective, or Incorrect Products

Inspect your order promptly after delivery. If it arrives damaged, defective, incomplete, or incorrect, contact us within 7 days of delivery with photographs or video evidence.

After verification, we may offer an appropriate replacement, refund, or other remedy. When the error is ours or the item is confirmed defective, QIORAH will cover reasonable return costs when a return is required.

Do not discard the product or packaging until your request has been resolved.

5. Non-Returnable Items

We may refuse returns involving:

• Products returned after the return period.
• Products showing signs of use, misuse, alteration, or accidental damage.
• Products missing components, accessories, or original packaging.
• Products returned without prior authorization.
• Gift cards or final-sale products, where clearly identified before purchase.
• Damage caused by failure to follow product instructions.

These exclusions do not limit rights that cannot be excluded under applicable consumer law.

6. Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee cancellation after processing has begun.

If the order has already been processed or shipped, it must be handled under the standard return procedure after delivery.

7. Refunds

We will inspect approved returns after they are received. If accepted, the refund will be issued to the original payment method.

Please allow up to 10 business days after approval for the refund to be processed. Your bank or payment provider may require additional time to display the refund.

We do not replace monetary refunds with store credit unless you expressly choose store credit.

8. Refused or Undeliverable Parcels

Customers are responsible for providing a complete and accurate delivery address.

If a parcel is returned because of an incorrect address, refusal, or failure to collect it, any refund may be reduced by actual shipping and return costs where permitted by law.

9. Missing Orders

If tracking has not updated for an extended period or the parcel appears lost, contact contact@qiorah.com. We will investigate with the delivery provider before determining the appropriate replacement or refund.

10. Contact

To request a return or refund, contact:

contact@qiorah.com
QIORAH